This Privacy Policy explains how Sparkle Squad processes personal data when users visit the website, request move-in or move-out cleaning, or communicate with us about a service.
Depending on the situation, users may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for a copy of data they provided. Some requests may not be granted in full if retention is required by law or if the data is needed to establish, exercise, or defend a legal claim.
To exercise a privacy right, a user should provide enough information for us to identify the relevant record and confirm the nature of the request. We may ask for additional details to verify identity or to clarify the scope of the request. We aim to respond within the period required by applicable law and will explain if more time is needed.
Personal data is retained for as long as needed to handle the inquiry, perform the service, maintain business records, or meet legal, accounting, or dispute-related obligations. When data is no longer required, it is deleted, anonymized, or archived in a form that is no longer actively used, depending on the legal and operational context.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its effective date. Users should review the policy periodically to stay informed about current practices.
We may collect identification and contact details, property and access information, booking and appointment details, communication content, payment-related records, and service notes such as scope confirmations or condition photos where provided. We also process technical data that is generated when the website is used.
We receive data when a user submits an inquiry, requests a quote, books a visit, shares property details, or communicates with us by phone, email, or contact form. Some data is created during the handling of the request, including scheduling records, access confirmations, and internal service documentation. Technical data may also be collected automatically through the website and related tools.
The website may use essential cookies for core functions, preference cookies to remember selected settings, and limited analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the operation of the site.
Users may block or delete cookies through their browser settings. If the browser is configured to refuse certain cookies, some site functions may not operate as intended. Where a cookie banner or preference tool is available, users can use it to manage non-essential cookies.
Where the GDPR applies, personal data must be processed lawfully, fairly, and transparently. We rely on appropriate legal bases depending on the context, including steps taken before a contract, performance of a service request, compliance with legal obligations, and legitimate interests where those interests are not overridden by individual rights. We limit processing to what is relevant for the request or service relationship.
Where applicable, individuals may request access, rectification, erasure, restriction of processing, data portability, or objection to processing based on legitimate interests. Consent may be withdrawn where processing relies on consent. A request may require verification of identity and may be refused or limited if another legal obligation or a valid exception applies.
We use personal data to respond to inquiries, prepare and confirm quotes, arrange appointments and access details, carry out cleaning services, manage payments and records, communicate about the service, maintain the website, and meet legal or accounting obligations. We may also use limited technical data to protect the site, diagnose issues, and understand basic usage patterns.
We may share personal data with trusted service providers that support website hosting, communication handling, scheduling, payment processing, or administrative operations. These parties act on our instructions or as independent controllers where required by law. We do not sell personal data, and any disclosure is limited to what is necessary for the relevant task.
Personal data may be shared with courts, regulators, tax authorities, or other public bodies when disclosure is required by law, a lawful request, or a binding order. We may also disclose information where necessary to protect our rights, prevent fraud, or respond to a legal claim.
